Refunds & Returns

Free Returns for Store Credit

We offer free domestic return shipping within 4 weeks of receiving your order if you are returning any full-priced items for STORE CREDIT ONLY – any orders placed using any type of discount code (including store credit codes) do not qualify as a free return.

Only one FREE RETURN is offered per FULL–PRICED order.

Email us at [email protected] if you are happy with a store credit and we can arrange return shipping. As we are a small business, we are unable to offer refunds for returns at this time.

Swing tags must be attached to garments for return/exchange approval.

Please ensure you follow care instructions closely. Items that have been opened/used are not returnable.

Sale or one-off promotional items

No return or exchange on sale items.

Faulty items

If you believe your item is faulty, please email us at [email protected] within 3 days of receiving your product to organise a return or replacement.

Delivery method

Please note that we strongly suggest using a postage bag that has a tracking ID as we do not hold responsibility for items that go missing through the post. If you are a local customer or please feel free to drop it into us in person. The same returns requirements apply.

Processing of returns

Please note that as we’re a small team, returns are processed once a week, so please allow up to 7 days for your return to be processed. You will be refunded by the same method with which you paid, excluding the original shipping charges. All postage costs for refunded items is the responsibility of the customer.

Damaged items

We take great care in packaging your goods safely. However, in the unfortunate event that your items are damaged in transit through Australia Post, we cannot accept responsibility. Therefore, all complaints are to be forwarded directly to Australia Post.

Product Colour Discrepancies & Portrayal

Every effort is made to portray items accurately. Please be advised that all computer screen colour settings vary and can affect how products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible.

Return to sender items

If your package is returned to us due to an error you have entered in the address field, we will need to charge a re-delivery fee of $20 for domestic orders. This is to cover the cost of charges we incur from e-parcel on return to sender items.

*PLEASE NOTE – No refunds will be issued on return to sender items. If you choose to cancel your order after it has been returned to sender then a store credit will be issued minus the original postage costs.